Frequently Asked Questions

Creating an account is straightforward:

• Visit the Register page.
• Fill in your mobile number or email address, set a strong password, and enter your full name.
• Agree to the Terms and Conditions and confirm you are 21 or older.
• Verify your mobile number through the OTP sent to you.

The whole process normally takes under two minutes.

No. Each player is allowed only one account. Operating multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension and forfeiture of balances. If you have trouble accessing your account, please use the account recovery option or contact support.

For KYC verification, you will typically need to submit:

• A valid government-issued ID (PhilSys, passport, driver's license, SSS, or UMID card)
• A selfie holding your ID
• Proof of billing or address (utility bill or bank statement dated within the last three months)

Verified accounts enjoy higher withdrawal limits and faster processing times. The review is usually completed within one to two business days.

On the Login page, click the "Forgot Password" link. Enter the mobile number or email address linked to your account. You will receive a one-time PIN (OTP) to verify your identity. Once verified, you can set a new password. If you no longer have access to that number or email, contact our support team directly.

Jili Scatter supports several convenient payment channels for Philippine players:

• GCash — instant wallet top-up
• Maya — fast e-wallet transfer
• Online bank transfer — BancNet and major Philippine banks
• Over-the-counter — select remittance centres and convenience store partners

All transactions are processed in Philippine Peso (₱).

The minimum single deposit is ₱100. This applies across all supported payment channels. There is no cap on how many times you can deposit in a day, though individual transaction limits may apply depending on your chosen payment provider (e.g., GCash daily limits set by GCash itself).

GCash and Maya deposits are typically credited within a few minutes. Bank transfers may take up to 30 minutes during business hours. Over-the-counter payments are usually confirmed within one to three hours after the transaction is processed by the partner outlet. If your deposit has not reflected after the expected time, check the Deposit page for the transaction reference and contact support.

Jili Scatter does not charge a deposit fee on its end. However, your payment provider — GCash, Maya, or your bank — may apply their own service charges. We recommend checking your provider's current fee schedule before sending a transfer. Any fees charged by third-party providers are outside our control.

Visit the Withdrawal page, choose your preferred payout channel (GCash, Maya, or bank transfer), enter the amount you wish to cash out, and confirm. Make sure the account name on your e-wallet or bank account matches the name on your Jili Scatter profile to avoid delays.

The minimum withdrawal is ₱200. Maximum withdrawal limits depend on your account verification level:

• Unverified: up to ₱5,000 per transaction
• Verified (KYC complete): higher limits apply — see your account dashboard for your current limit

We encourage completing KYC early so larger cashouts are never held back.

GCash and Maya withdrawals are usually processed within 15 to 60 minutes after approval. Bank transfers may take one to two business days depending on the receiving bank. Withdrawals submitted on weekends or Philippine public holidays may experience slightly longer processing windows.

Common reasons for a declined withdrawal include:

• Incomplete KYC — your identity has not been fully verified
• Unfulfilled bonus wagering requirements
• Account name mismatch between Jili Scatter and your bank or e-wallet
• Pending security review on the account

If your request was declined, the reason will be shown in your transaction history. You may also reach out to our support team for clarification.

Jili Scatter offers a wide selection across several categories:

• Online Slots — hundreds of Jili titles including Super Ace, Fortune Gems, and Golden Empire
• Live Casino — baccarat, roulette, blackjack, and Pinoy-favourite card games with live dealers
• Fishing Games — action-packed shooting games with real-money rewards
• Sports Betting — pre-match and live markets on basketball (PBA, NBA), football, and more

Visit the Online Slots page or the Platform page for the full catalogue.

All slots and table games on Jili Scatter use a certified Random Number Generator (RNG). This means every spin, card deal, and game outcome is completely independent and cannot be predicted or manipulated. The RNG is tested by third-party auditors to ensure fairness. Each game also has a published Return-to-Player (RTP) percentage which you can usually find in the game's information panel.

Selected slot titles offer a demo or free-play mode that lets you experience the game mechanics without wagering real money. Look for the "Demo" or "Try" button on the game thumbnail. Note that demo mode winnings cannot be withdrawn — real-money play requires a funded account.

New players on Jili Scatter are greeted with a welcome bonus upon their first deposit. The current offer details — including the bonus percentage and minimum qualifying deposit — are displayed on the promotions section of the platform. Check the Deposit page for the latest first-deposit bonus terms before you top up.

A wagering requirement (also called a rollover or turnover requirement) is the total amount you need to bet before bonus funds can be converted into withdrawable cash. For example, a ₱500 bonus with a 20× wagering requirement means you need to place a total of ₱10,000 in eligible bets before cashing out. Always read the terms attached to each promotion — wagering requirements, eligible games, and expiry dates vary per offer.

Yes. Most bonuses have an expiry window — typically between 7 and 30 days from the date they are credited. If the wagering requirement is not met within that window, the bonus and any associated winnings may be forfeited. The remaining time on each active bonus is visible in your account dashboard under "My Bonuses."

The official Jili Scatter app is available directly from our Mobile App page. Android users can download the APK file and install it directly on their device. iOS users can access the platform through the mobile browser or a dedicated shortcut. Always download from the official site to avoid unofficial versions.

The Jili Scatter Android app requires Android 6.0 (Marshmallow) or higher. For the smoothest experience, we recommend Android 9 or above. Before installing the APK, enable "Install from unknown sources" in your device settings under Security or Privacy. The app file size is approximately 30–50 MB.

Yes. Your Jili Scatter account is fully synced across all devices. Your balance, transaction history, bonuses, and game progress are the same whether you log in on mobile or desktop. You can switch between devices at any time using the same login credentials.

Jili Scatter uses SSL/TLS encryption on all pages and data transmissions. Your personal information, payment details, and account data are stored on secured servers with access controls in place. We do not sell or share your data with third parties except as required to process transactions or comply with applicable Philippine regulations. Read our full Privacy Policy for details.

If you suspect unauthorised access:

• Change your password immediately from the account settings.
• Contact our support team via live chat to temporarily lock the account while the issue is investigated.
• Review your recent transaction history for any activity you don't recognise.
• Enable two-factor authentication (2FA) once you have regained control.

Do not share your OTP or password with anyone — our support staff will never ask for these.

Yes. We take responsible gaming seriously. Players can set deposit limits, session time reminders, and self-exclusion periods directly from the account settings. If you feel your gaming habits are becoming a concern, we encourage you to visit our Responsible Gaming page for resources and self-assessment tools. Playing should always be enjoyable — never use funds you cannot afford to lose.